Add Toolwire.com to Trusted Sites

1) Go to Tools > Internet Options > Security tab.
2) Select the Trusted Sites icon and click on the Sites button.
3) When the new window comes up, make certain that, Requires Server Verification is DESELECTED
4) Type *.toolwire.com into the top entry field and click the Add button.
5) Close the Trusted Sites dialog window and make certain the Security level for this zone (Trusted sites) is set to Low.
6) Verify that Enable Protected Mode is disabled for Trusted sites.
7) Click OK and close all open browsers before opening a new one to try again.

Disable VPN connections

VPNs often cause dropped connections so if you are connected to one (e.g. connected to your workplace network), please disable your VPN now.

Install Java

Java is required to access our servers through the Internet. Please follow the installation instructions on the website.

Install Citrix

Citrix ICA Web Client is required to access our Servers through the Internet. Select Run and follow the installation instructions.

Install Citrix

Citrix ICA Web Client is required to access our Servers through the Internet. Select Run and follow the installation instructions.

Verify Flash 8 or higher is installed

If you don't see the animated bouncing steel balls to the right then you need to upgrade your Flash player to version 8 or higher. Click to update your Flash Player to the latest version. Once you update your Flash version, you will need to close all your open browsers and try again.